Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. These have been updated to include guidelines for shared care under Alert Level 3. Please let us know if we can be of any further assistance to you and we will keep you informed with any further updates.

Preparation for Mediation

At the start of the FDR Mediation process, your mediator will speak with each party separately to complete an ‘FDR Assessment’. At that time your mediator will discuss options for your process with you, including the possibility of Preparation for Mediation. You should note that if you do opt to participate in this service, the person delivering it will be someone other than your mediator.

Preparation for Mediation allows you to speak with an independent professional who is experienced in working with parties to FDR Mediation to help you manage your feelings and focus on your children so that you can participate effectively in FDR. The service is similar to counselling or conflict and communication coaching.

It is not compulsory to participate in Preparation for Mediation. However, participating in Preparation for Mediation can improve the likelihood of a successful outcome for the parties and we recommend you consider opting in.

There is no additional cost for Preparation for Mediation within the government subsidised FDR Mediation service.


What about after the FDR Mediation has finished?

We recognise that the conclusion of the FDR Mediation process is never the end of the matter. You will go on to co-parent with your ex-partner and sometimes need some additional support throughout that journey.

The FDR Centre also offers private counselling services and this is something you may wish to consider outside of the FDR Mediation process.