Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. These have been updated to include guidelines for shared care under Alert Level 3. Please let us know if we can be of any further assistance to you and we will keep you informed with any further updates.

FDR Mediation

FDR Mediation is a service designed to help separated couples and families reach agreement about the care of their children.

The children’s best interests are always the primary focus.

A specialist FDR mediator will work with you and your ex-partner to develop a Parenting Plan for the care of your children in a private environment outside of the Family Court. Avoiding Court can save you time and money, and is generally much less stressful. Most importantly, as parents or guardians, you get to make the important decisions about your children’s welfare, rather than a judge who does not know you or your children.

The FDR Centre provides a full range of services designed to allow you to address all of your family and relationship conflicts and disputes in one place. You should only have to tell your story once.

Mediation covers the following services:

Additionally, we also provide counselling (for individuals, couples, and extended families), general mediation services including specialist services for disputes involving elders, as well as Family Law services for disputes involving relationship property or trusts, wills, and estates.

Average number of days between completion of application and first session with mediator

Our mediator was very understanding and supportive. Overall a great outcome and I believe saved us extensive legal costs.

FDR Mediation: watch below