Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. These have been updated to include guidelines for shared care under Alert Level 3. Please let us know if we can be of any further assistance to you and we will keep you informed with any further updates.

Our Vision and Values

It is not just what we do that counts, but how we do it.

Here at the FDR Centre, our vision is to:

  • provide timely, professional, cost effective family dispute resolution services;
  • assist families to self-resolve matters;
  • if children are involved, put their welfare and best interests first;
  • achieve positive and lasting outcomes for individuals and / or family/whānau members without recourse to the Family Court; and
  • foster learning, collegiality and professional development for the providers of our FDR services.
We strive to maintain the following core values:

Exemplifying impartiality, independence, integrity, honesty and accountability – everything we say and do will reflect the highest moral, ethical and professional standards.

Engendering mutual respect in all our interactions.

Giving all those who use and deliver our services the maximum support.

Maintaining consistency and certainty in the delivery of our services.

Trusting that all our people share our values.