18 August 2021 | COVID Update


In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email to casemanager@fdrc.co.nz

If you need to courier documents, please contact our case management staff in the first instance to confirm the appropriate delivery details.

For updated guidance from the Ministry of Justice on shared care of children during COVID-19 alert levels please click here

He waka eke noa.

General Mediation

Mediation is a confidential and relatively informal negotiation process where you and the other parties to a dispute (for example, family members/whanau, ex-partners or guardians) use the services of a skilled and independent mediator to help them.

The mediator is an impartial person that you can trust and feel comfortable around, and who will help you with:

  • Defining your issues
  • Exploring settlement options, and
  • Negotiating a mutually acceptable settlement, that is formally written into an agreement.

Mediation is a consensual process, so we cannot make anyone participate if they do not want to.

We do not place time limits on the mediation process or what is covered in mediation sessions, and find that trying to fit family conflicts into a set of boxes simply does not work. We understand that there may be multiple issues going on for a family so our services are structured to reflect this and your mediator may suggest extra time would be beneficial.

Our mediators are proven experts in their field, bringing empathy as well as structure to your discussions, and of course, confidentiality.

Any special cultural, disability and language needs will be accommodated.


The FDR Centre gave me fantastic positive communication and fast, succinct responses during a stressful time.