Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.

General Mediation

Mediation is a confidential and relatively informal negotiation process where you and the other parties to a dispute (for example, family members/whanau, ex-partners or guardians) use the services of a skilled and independent mediator to help them.

The mediator is an impartial person that you can trust and feel comfortable around, and who will help you with:

  • Defining your issues
  • Exploring settlement options, and
  • Negotiating a mutually acceptable settlement, that is formally written into an agreement.

Mediation is a consensual process, so we cannot make anyone participate if they do not want to.

We do not place time limits on the mediation process or what is covered in mediation sessions, and find that trying to fit family conflicts into a set of boxes simply does not work. We understand that there may be multiple issues going on for a family so our services are structured to reflect this and your mediator may suggest extra time would be beneficial.

Our mediators are proven experts in their field, bringing empathy as well as structure to your discussions, and of course, confidentiality.

Any special cultural, disability and language needs will be accommodated.


The FDR Centre gave me fantastic positive communication and fast, succinct responses during a stressful time.