Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.


On this page you can find answers to some of our frequently asked questions.
How can Mediation help us?

Mediation can help you and your loved ones in any number of ways, for instance:

  • it can encourage you to find a way through your difficulties and regain strength and confidence to move forward;
  • it can help you to look at your thoughts from a different perspective;
  • it can help build and restore relationships;
  • it can help you to better identify needs and wants;
  • it can help you to make difficult decisions as a group; and
  • it can assist wider family groups to communicate better.
Can anyone apply for Elder Mediation?

Yes. However, to proceed, we will need all participants to agree to the process. Nobody can be forced to attend or participate in a mediation session involuntarily.

How is 'Elder Mediation' different to any other mediation process?

The process is largely the same. However, disputes involving our elders tend to relate to specific issues arising for individuals at that time in life. Our mediators who work in this area are specifically trained with this in mind.

How much will Mediation cost?

The cost of Mediation is $1,900 for the initial five hours. This is typically broken up as 2 hours pre-mediation and 3 hours joint mediation. Any additional time on the same day is charged at $300 per hour. An additional half day session (3 hours) on another day is charged at $900.

When do I need to pay?

Payment is required in advance.

Once we receive payment of the Mediation Fee, your case manager will appoint a mediator and make arrangements for your premediation sessions.

How do I pay?
When you apply online, you will be asked to pay for your session(s) using a secure online payment system.

You can also pay by credit card or electronic transfer through online banking. Just ask your case manager for details.

What happens if I need to cancel or reschedule?

If you need to cancel or reschedule a session, please contact your case manager right away.

A cancellation fee may apply:


Cancellation notice period  Cancellation fee
No notice (don’t show up) Full fee will be fortified
More than 14 days from (including the date of) a scheduled session $250.00 
Between 14 and 8 days from (including the date of) the scheduled session 50% of the relevant fee 
7 days or less from (including the date of) the scheduled session 75% of the relevant fee