Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. These have been updated to include guidelines for shared care under Alert Level 3. Please let us know if we can be of any further assistance to you and we will keep you informed with any further updates.

Gerard Sullivan

We are delighted to announce that Gerard Sullivan, one of our highly experienced mediators, has successfully completed the Elder Mediation International Network (EMIN) Elder Mediation Certification Program. Gerard is the first mediator in New Zealand to achieve this professional designation.

EMIN’s vision is to inspire excellence in the practice of Elder Mediation throughout the world and, with its certification programme and Code of Ethics, EMIN accreditation really is the gold standard in this specialist area of dispute resolution and conflict management.

The term ‘Elder Mediation’ relates to the mediation process adopted to resolve any dispute concerning at least one elder party. Family and relationship conflicts often arise around elder issues, for instance, care arrangements, housing, health and financial issues. Elder mediation can help parties work through these times of conflict to make an effective plan to deal with any such issues in a safe, effective, and respectful manner.

Specific issues often arise with elder disputes which typically involve multiple parties and multiple issues, and are frequently inter-generational. They are also often complex in nature and can involve a mix of legal, financial, and/or medical issues, together with familial, social, and/or spiritual/religious concerns. This requires a mediator who is specifically skilled and experienced to meet the needs of the parties to these types of dispute.

Having a mediator like Gerard, who has met the exacting standards of EMIN’s accreditation programme, working with us at the FDR Centre is an absolute privilege and we are delighted to be able to offer a specific elder mediation service with such highly skilled and experienced mediators.

Gerard is not only a specialist in providing elder mediation services, he is also a registered psychologist with particular skills in working with anxiety, depression, and addictions. Gerard has conducted more than 1500 mediations to date and is highly regarded in his field.

By 2051, there are predicted to be over 1.14 million people aged 65 years and over in New Zealand.