Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.


On this page you can find answers to some of our frequently asked questions.
How can Counselling help me?
Counselling can help you in any number of ways, for instance:

  • it can encourage you to find a way through your difficulties and regain strength and confidence to move forward;
  • it can help you identify deeper issues at play that may need addressing, such as anxiety, grief and loss, depression or trauma;
  • it can help you to look at your thoughts from a different perspective;
  • it can help build and restore relationships;
  • it can help couples to maintain healthy relationships through difficult times; and
  • it can assist wider family groups to communicate better.
Can anyone make an appointment?
Yes. Anyone is welcome to apply for Counselling services, whether Individual, Relationship, or Family.
What if I'm just not sure my Counsellor is the right person for me?
Counselling involves building a relationship of trust between you and your counsellor. This often will develop over a number of sessions. However, if you feel the counsellor appointed to you is perhaps just not quite the right fit, simply talk to your case manager and we can find someone else to assist.
How much will Counselling cost?
The cost of Counselling is $150 per hour long session, regardless of whether you are seeking Individual, Relationship, or Family Counselling.
When do I need to pay?
Payment is required in advance.

Once we receive payment of the Counselling Fee, your case manager will appoint a counsellor and make arrangements for your session.

How do I pay?
When you apply online, you will be asked to pay for your session(s) using a secure online payment system.

You can also pay by credit card or electronic transfer through online banking. Just ask your case manager for details.

What happens if I need to cancel or reschedule?

If you need to cancel or reschedule a session, please contact your case manager right away.

A cancellation fee may apply:


Cancellation notice period  Cancellation fee
No notice (don’t show up) Full fee will be forfeited
Less than 48 hours notice $50.00