Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. These have been updated to include guidelines for shared care under Alert Level 3. Please let us know if we can be of any further assistance to you and we will keep you informed with any further updates.

Contact Us


In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email.

If you need to courier documents, please contact our Case Management staff in the first instance to confirm the appropriate delivery details.

More Info

To contact a real person who genuinely cares about your family and your situation, you’ve come to the right place.

Fill out the online enquiry form and we’ll get back to you within 24 hours.

National Head Office Address FDR Centre
PO Box 33297

Phone: (09) 486 7146

Free Phone: (0508) FDR CENTRE

Alternatively, click here if you want to receive more information about one of our processes in particular.