Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. These have been updated to include guidelines for shared care under Alert Level 3. Please let us know if we can be of any further assistance to you and we will keep you informed with any further updates.

Kate Hursthouse

A question commonly asked by and of family members reaching their senior years is whether or not to continue living independently at home. For some, it is undoubtedly the best option to move to assisted living. However, for those who do not have the desire or financial support to leave their homes, this may not be possible.

Having the right information is essential to making an informed decision on this point. A recent addition to FDRC’s Useful Links to Resources for elders and their loved ones is a resource hub filled with expert advice and useful guides about the specific aspects of aging at home.

Although it is an American based organisation, the resources provided contain good general advice that is applicable to New Zealand living. In particular, Aging in Place provides detailed guides as to how best to approach home modifications, mobility products, choice of caregiving, managing finances, transportation options, and maintaining health. In terms of managing finances, there is information provided on insurance, government assistance and other financial resources. There are also useful guides on how to take advantage of the latest innovations and technology gadgets to improve life at home.

The question of whether to remain at home can create tension for some families where there might be disagreement over the value of independence over assistance. This information is therefore invaluable to elders and their loved ones who are asking the question of whether staying at home is appropriate, as it may provide solutions to the issues causing such tension. By providing families with the resources to make better decisions, Ageing in Place strives to help elders and their loved ones plan and live a comfortable, happy life as they age.

Where this question does begin to cause tension, FDRC’s specialised Elder Mediation service can help families work through this conflict and make a plan for the future that is satisfactory for all parties. Such situations are complex, often involving multiple generations and raising a mix of legal, financial, and/or medical issues, together with familial, social, and/or spiritual/religious concerns. For this reason the Elder Mediation service provided by FDRC is specifically targeted at and tailored for disputes involving a senior family member. FDRC is proud to work with Gerard Sullivan, the first mediator in New Zealand to achieve the Elder Mediation International Network (EMIN) Elder Mediation Certification Program.

The desire to age in place can become a reality with the right information and support. The wealth of information provided by can help seniors and their loved ones navigate the often-confusing aspects of preparing the house, finances, body and mind, and give them the information they need to age within the comfort of their own home.

9 out of 10 people want to age at home
At, we strive to make that desire a reality for more people by helping seniors, their family members and their caregivers prepare their homes and their lives for successful aging in place.

Aging In Place