Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. We also want to reassure you that we continue to be fully operational and that we will continue to provide our full suite of dispute resolution services during this time.

Having well developed online dispute resolution options, this is in many ways business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, mediators, arbitrators, and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

We have developed a range of FAQs for FDR Mediation which cover the questions we are being asked most often – read them here. These have been updated to include guidelines for shared care under Alert Level 3. Please let us know if we can be of any further assistance to you and we will keep you informed with any further updates.

Yesterday, we at the FDR Centre were delighted to co-host with NZDRC two sessions with Kathryn Berkett learning all about the neuroscience behind conflict.

Sounds complicated? Luckily Kathryn is absolutely brilliant at communicating the science in a completely accessible way which resonates with anyone.

We first heard Kathryn speak last year and immediately knew how important it was for our staff to have the opportunity to learn from her. We are in the business of dealing with people who are in states of high conflict and stress. Having a better understanding of how this impacts both on our clients as well as ourselves is absolutely essential to enable us to look after ourselves and to best look after and help our clients.

Conflict comes in many forms and affects us all in different ways. Sometimes these disputes can cause great stress and deep resentment, and can seem impossible to resolve. It is absolutely vital that we are able identify how stress and conflict arise in our everyday lives and how we can best deal with those stressors to move forward positively and productively. We are lucky to have a first class panel of mediators, counsellors, and other conflict management professionals working with us to assist our clients effectively.

We were fortunate to be able to have Kathryn with us in Auckland for the whole day, meaning that we were able to open the sessions up to not only our panellists but also others who work with us including lawyers, advisors, community law centres and court staff, and we have had nothing but positive feedback from all.

Whether you were able to attend or not, we would encourage you to have a look at Kathryn’s website: and take the time to look through some of the resources there including animated videos and articles. Please do also connect with us on social media to keep up to date with any news, updates or future events.

In the meantime, let us know if there’s anything we can do to help you or your clients today.

The FDR centre’s conflict management and dispute resolution services are available nationwide. For further information visit our website at or call 0508 FDR CENTRE to speak to one of our case managers.