Our Process

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Although we pride ourselves on a personal, tailored approach, there's a general process to follow from application to agreement. Here's an overview of each step.

Select a mediator using our online tool

Under "Search for Specialist", you will find a helpful online tool introducing our specialists. 

If you don’t want to choose yourself that’s fine, we’ll find the right person to suit your needs once you have applied, (in most cases we’re asked to make the appointment).

Apply online

Fill in an online application form (clicking "Apply now").

When you apply you will be asked which mediator you would prefer to use. We will check their availability and any conflicts of interest. 

You will then be prompted to pre-pay for our services (by credit card or direct debt). 

One of our case managers will be in touch within 24 hours.

You will be asked to read and agree to Our Rules, and also sign a Mediation Agreement.

These documents and other important resources are available for you on our website.

Mediator appointed

Once a mediator is appointed, he or she will chat to each party individually to get an understanding of the issues and the parties objectives. The mediator will work out when is the best time for a joint mediation session with the other party(ies) to the dispute.

Attend your pre-mediation meeting

Your mediator will make arrangements to meet with each party individually to discuss your situation, the issues you are wanting to resolve and to prepare you for your mediation session.

This meeting gives you a chance to meet your mediator and to ask any questions you might have about how your mediation session will work. Pre-mediation sessions can be held in person, over the phone or occassionally via skype to accomodate our clients personal situations.

Attend your mediation session, and negotiate to reach agreement.

Your mediation session will be a three hour time slot arranged at a time that suits.

The mediator’s role is to help you make decisions that are in the best interests of the parties, it is not their role to make judgments about who is right or wrong. They’re there to facilitate the discussion and help you draw up an agreement, as opposed to making any decisions for you.

During the session, everyone will have equal time to have their say. Your mediator may have suggestions, and may ask to talk to each party separately.

In a small number of cases, no agreement may be reached. You mediator will talk you through next steps. Sometimes, another session will be recommended, or you may have the option of taking your dispute to arbitration, or to court for a decision.